Policy

Disclosure policy

We follow coordinated vulnerability disclosure practices to protect users while enabling vendors to remediate issues responsibly.

Intake channels

We accept reports via email and encrypted channels. If you need a secure intake workflow, request it and we will provide it.

Primary contact

security[/@/]neroteam.com

Alternate

contact[/@/]neroteam.com

Response expectations

We aim to respond quickly and keep reporters informed during triage and coordination.

  • 01Acknowledgement within 3 business days when possible.
  • 02Triage updates as severity and impact are confirmed.
  • 03Coordination with affected vendors and stakeholders.

Remediation timelines

We typically target a coordinated remediation window around 90 days, with flexibility based on severity, exploitability, and operational constraints.

Coordinated Evidence-driven Flexible

Publication criteria

We publish findings only when fixes are available or when a mutually agreed timeline is reached.

Fix availability

Advisories are published once patches or mitigations are released.

Mutual agreement

Timing is coordinated with affected parties to reduce risk to users.

User safety

Details are scoped to avoid enabling exploitation prior to remediation.